Support
Youmi Lens helps you record lectures, view live captions, take notes, and generate bilingual transcripts and summaries on iPad.
If you need help, the fastest way to reach us is by email.
youmilens@gmail.com
When you write, please include:
- the email address on your account,
- a short description of the problem,
- the iPad model and iOS version, if known,
- the app version (Settings → bottom of the page shows “Youmi Lens for iPad · Version …”),
- a screenshot or screen recording if the problem is visual.
We usually reply within a few working days.
Common questions
I didn’t receive my verification code
- Check the spam or junk folder of the email address you used.
- The code is valid for a limited time. If it has expired, tap Resend code in the app.
- If you still don’t see it after a few minutes, email us and we’ll look into it.
I can’t sign in with my password
- Make sure caps lock is off and the email address matches the one on your account.
- Use “Forgot password or don’t have one?” → Email verification code on the sign-in screen to sign in with a one-time code.
- If your account was first used on the Mac version of Youmi Lens, password sign-in still works once you’ve signed in with a verification code at least once.
Live captions say “unavailable”
- Live captions need a network connection to our transcription service. Audio recording continues even when live captions are unavailable.
- Tap Retry captions in the recording card to try again. Even if live captions cannot be restored during the lecture, the full transcript is still generated after the recording finishes.
I reached my free beta limit
- The free public beta tier allows 2 lecture recordings per day, up to 20 minutes each.
- The daily count resets at midnight (UTC).
- If you need more for testing, email us and we will consider extra access.
I accidentally deleted a lecture or course
- Open Settings → Recently Deleted → View deleted items, then tap Restore on the item.
- Both individual lectures and empty courses can be restored from there.
- “Delete Permanently” inside Recently Deleted cannot be undone.
Account and data requests
Delete your account and data
Email youmilens@gmail.com from the email address on your account and ask us to delete it. After we confirm the request we will remove your account, lectures, transcripts, summaries, and notes from our servers within 30 days. See the Privacy Policy for more detail.
Export or correct your data
Email the same address and tell us what you’d like. We will respond within a reasonable time.
Reporting a bug or asking for a feature
Send a short description to youmilens@gmail.com. For bugs, the more context you can include (iPad model, iOS version, app version, steps to reproduce, screenshots) the faster we can fix it.